Shipping policy
Welcome to Mayvelle! 🤍
Thank you for shopping with us. We're committed to providing a smooth, reliable, and enjoyable shopping experience from checkout to delivery. Please take a moment to review our shipping policy before placing your order.
📦 Order Processing
Once your order has been successfully placed, our fulfillment team will carefully prepare your items for shipment.
Processing Time
- ⏳ 1–3 Business Days
- Orders are processed Monday through Friday (excluding weekends and public holidays).
- Orders placed outside business hours will begin processing on the next business day.
- During major promotions or holiday periods, processing may take slightly longer due to increased order volume.
Every order is carefully inspected before dispatch to ensure it arrives in excellent condition.
🚚 Shipping Options
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $49.99 | $12.00 |
| Free Standard Shipping | $50.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Shipping fees are automatically calculated during checkout.
📍 Track Your Order
As soon as your order leaves our warehouse, you'll receive a Shipping Confirmation Email containing your tracking number.
Tracking information is usually updated within 24–48 hours after your package is scanned by the carrier.
You can also track your shipment anytime at:
If you have any questions about your shipment, our support team will be happy to assist you.
✨ Shipping Information
To help ensure successful delivery, please note:
- ✔️ Please double-check your shipping address before completing your order.
- ✔️ Shipping addresses cannot be changed after an order enters processing.
- ✔️ Orders with multiple items may be shipped in separate packages depending on stock availability.
- ✔️ Shipping carriers are selected based on destination and logistics arrangements.
- ✔️ We currently do not ship to APO, FPO, or DPO military addresses.
⚠️ Delivery Delays
Although we strive to ship every order as quickly as possible, delivery may occasionally be delayed due to circumstances beyond our control, such as:
- 🌧️ Severe weather conditions
- 🛃 Customs inspections
- 🚛 Transportation disruptions
- 🎉 Public holidays
- 📦 High shipping volumes
- 📍 Incorrect shipping information
- 🚚 Carrier operational delays
We sincerely appreciate your patience and understanding.
📬 Lost or Damaged Packages
If your package is lost, arrives damaged, or experiences an unexpected delay, please contact us as soon as possible.
To help us investigate your request, please provide:
- Order Number
- Photos of the shipping package
- Photos of the shipping label
- Photos of the damaged item (if applicable)
Our Customer Support Team will work closely with the shipping carrier to resolve the issue promptly.
🌍 Customs & Import Duties
International orders may be subject to customs duties, VAT, taxes, or import fees required by the destination country.
These charges are determined by local customs authorities and remain the responsibility of the customer.
📍 Business Address
The address below is provided for business correspondence only and is not our return warehouse.
Please contact our Customer Support Team before returning any merchandise so we can provide the correct return instructions.
💌 Contact Us
Mayvelle
Business Address
5953 Live Oak St
Bell Gardens, CA 90201
United States
📮 Business Correspondence Only — Not a Return Address
If you have any questions regarding shipping or your order, please contact studio@mayvelle.com. Our Customer Support Team typically replies within 24–48 business hours. 🤍
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